Terms of Service
Terms of Service
The agreed quote
The agreed quote identifies the vehicle, the work included, any exclusions and the total price. Preferred dates are requests until we confirm a booking. Additional work requires your agreement before it is carried out or charged. Mobile services depend on safe and suitable access.
Who does the work
GarageWash manages your enquiry and payment. Your allocated detailing provider completes the agreed work. The agreed scope, price and access are confirmed before the job begins. The provider is independent and is not an employee of GarageWash; this does not remove GarageWash's responsibility to coordinate your booking.
Acceptance
A quote is accepted when you confirm the scope and total with us. The service agreement takes effect from that confirmation and the agreed booking time. A quote request alone is not a booking, and no charge is made until the scope and total are agreed.
Payment
GarageWash collects payment for the agreed service. Accepted payment methods and any applicable tax treatment are confirmed with your quote. Any additional cost for extra scope is explained and agreed before it is added. Payment to GarageWash is separate from any settlement between GarageWash and the allocated provider.
Cancellation & reschedule
If you need to cancel or reschedule, let us know as soon as possible. We will work with you to arrange a suitable alternative time. Reasonable notice helps avoid wasted travel and allocated crew time. Any specific deposit or cancellation terms are confirmed with your quote and are not imposed without being agreed first.
Weather & access
Mobile work can be affected by weather, site access and safe working conditions. If weather or access makes the planned work unsuitable, we will discuss the next step rather than rush an inappropriate service. We do not promise all-weather operation.
Your responsibilities for access
You are asked to provide safe, suitable access to the vehicle, including enough space around it and any water or power the selected service requires. Personal belongings and child seats should be removed by the owner before the visit; we do not unfit or reinstall safety restraints.
Existing condition
Detailing works with the vehicle's existing condition. We assess the vehicle before work begins and explain anything that needs additional time or specialist attention. Heavy soiling, pet hair, sand, stains or contamination may require extra labour, agreed in advance.
Achievable results
We do not promise perfect stain or odour removal, scratch-free results, increased resale value, same-day attendance or a fixed coating life. Cleaning does not repair scratches, dents, trim damage or mechanical issues. Any gloss enhancement, correction or specialist protection is assessed and listed in your quote, and its limits are explained in the agreed scope rather than excluded by a blanket waiver.
Aftercare
Relevant drying and aftercare guidance is explained at handover so you get the best from the agreed work.
Complaints & consumer rights
If you are not satisfied with the service, contact GarageWash using the details in your confirmation and we will work to resolve it. Australian consumer rights apply where relevant and are not excluded.
Questions about these terms? Contact GarageWash.