Privacy Policy
Privacy Policy
Summary
When you request a quote or service, you share information about yourself and your vehicle. GarageWash uses it to respond, scope the work, arrange the agreed detail and process payment. Optional marketing consent is recorded separately and is never a condition of receiving a quote. Necessary job details may be shared with the independent detailing provider allocated to your job.
Information we collect
When you request a quote or service, you may share your name, phone number, email address, service location (suburb and postcode), vehicle details (type, make and model, size, condition), preferred dates, access details, and photos you choose to provide. Optional marketing preferences are recorded separately from service enquiries. We do not collect more information than is needed to respond to your enquiry and arrange the agreed work.
How we use your information
To respond to your enquiry, scope and quote the requested service, arrange and carry out the agreed work, process payment, and — only with your separate optional consent — send occasional offers and care reminders. Service replies and promotional messages are treated as separate eligibility checks; an inbound enquiry is not treated as blanket marketing permission.
Service delivery & providers
GarageWash manages your enquiry and payment. Your allocated detailing provider completes the agreed work. To arrange a job, the relevant job details (vehicle, location, access and agreed scope) may be shared with the assigned provider so the work can be completed. Providers are engaged under instructions that limit use of your information to delivering the agreed service.
Marketing consent & opt-out
Marketing consent is optional and not a condition of receiving a quote. If you opt in, you may withdraw consent at any time by replying STOP to SMS, using the unsubscribe link in emails, or asking us to remove your marketing preference. We honour opt-out and do-not-disturb requests promptly.
Photos you share
Uploading a photo of your vehicle for quoting is not permission to publish it. We use photos you provide only to assess and scope the requested work. Separate, explicit permission is required before any customer job photograph is used publicly, and only owner-approved photographs with publication permission are ever used as examples.
Processors & cross-border handling
We use a customer relationship management platform, file upload storage, secure payment processing and analytics services to operate the enquiry and booking flow. Some of these services may process data outside Australia. We do not promise Australian-only data storage; we rely on providers with appropriate safeguards and limit what is shared to what is necessary for the service.
Retention & deletion
We keep contact and job records for as long as needed to provide the requested service, handle any follow-up or complaints, and meet record-keeping obligations. Records are then deleted or de-identified when no longer required. We do not state a fixed deletion period; retention reflects actual operational and legal needs.
Access & correction
You may request access to and correction of the personal information we hold about you. To do so, use the contact channel provided on your booking confirmation or contact us through the enquiry form with enough detail to verify your identity.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Payment is handled through secure processing; card details are not stored by GarageWash.
Complaints
If you have a privacy concern, contact us through the enquiry form or your booking confirmation details and we will respond. If a concern is not resolved, you may contact the relevant Australian privacy authority.
Policy updates
This policy may be updated to reflect changes in our practice. The effective date above indicates when it was last reviewed.
Questions about privacy? Contact GarageWash.